Ratings & Reviews
Resident Reviews
There are not many communit...Review From Modern Message|Recommended: YesThere are not many communities where you feel like you are living at a resort. If I had one wish, however, it would be that people were more responsible with their dogs. Most treat the property with the respect it deserves but there are always a few. The staff at the Eilan is great.
We've noticed both good and...Review From Modern Message|Recommended: YesWe've noticed both good and bad things after Trinity took over. from Greystar last year, unfortunately more bad than good. For one they've improved the outdoor areas of the property and the new package locker system is a decent addition. But they've also done some not so great things, like no longer replacing water filters in the refrigerator for free as Greystar did. They've also installed a new parking system that does not work properly. Gates have been left up in our building because some cars can't get the auto-gate system to work. The doors on the buildings no longer require security as well. Forcing us to use very low pressure Green water faucets in the showers without first asking residents if that's something we wanted, just so they can claim we're a green property Repair request take a bit longer, but are still done at a recent rate. They took forever to fix a black mold problem in the hallway in Building 11 on the 6th floor due to a leaky roof.
Overall, they have a very heavy handed approach to their residents, which Greystart never did. We'll be evaluating other options in San Antonio when our lease expires this year due to these changes and heavy handed approach.
Great place to live. Awesom...Review From Modern Message|Recommended: YesGreat place to live. Awesome amenities and community. Staff is very helpful facilitating the move and also they show great care about the residents.
Overall we enjoy our time h...Review From Modern Message|Recommended: Yesoverall we enjoy our time here at the apartments. i truly love the location of the apartment. it’s a quick drive to nearly everything and most importantly work
the only bummer is the noise. being right by the elevators and the front door to the promenade makes for trouble falling asleep sometimes.
Arrive Eilan is a great pla...Review From Modern Message|Recommended: YesArrive Eilan is a great place to retreat and make a home for yourself. My home feels like a hotel stay every night. I enjoy the amenities and monthly events. It would be the perfect place if it was less expensive.
Gorgeous Community Needing a Few Minor Improvements|Recommended: YesWalking around the community is beautiful and very peaceful. Trinity Management Company is trying to make it better, but there have been some kinks in this. They changed out the flooring, furniture, and fixtures in the lobbies. Only problem is the furniture did not need to be changed. Old furniture was beautiful and fit the spaces perfectly. Now the lobbies look huge, with subpar furniture in them, if any at all. I asked management to have them put the old furniture back, and I was told it had been sent to another property. Management put new white floors in the lobbies, now they always look dirty. Previous flooring was dark tiles and did not show dirt and grime. The fixtures are nice, but I feel the money could have been better spent elsewhere. Shrubs and flowers around the complex need to be redone, as most of them look to be dead weeds around many of the buildings. Management company has done a good job of making sure that the grass is continuously mowed. They put in new furniture at the pools, and the pools look nice. The buildings have been repainted, but some of the new paint needs a touch up in certain buildings. Update to the dog park was so-so. Concrete was placed around the entrance, so little dogs cannot get out. Removed a bench which was requested, because large dogs kept jumping out since bench was placed next to the fencing by previous management. A tree was planted in the middle of the dog park, and an umbrella placed in front of a bench that does not cover the entire bench. I would have hoped to have had the fountain inside the dog park fixed, but it was not. Also, the dog fountain outside the dog park used to work prior to the remodel, but now it does not. Also, would have hoped for new mulch and new gravel inside the dog park. Next up, management put in a new outdoor style gym in between two of the buildings and are putting in a fire pit near another building. Personally, I moved here to avoid a lot of noise, and putting stuff outside is a sure way to make it loud and annoying. It takes from the beauty of the place. The parking lots are being resurfaced. The new management company also put in new access control at the garages, so only people with stickers that are scanned can go in. Parking will always be an issue, but that is not Trinity's fault as they bought the place after it had been built. There are parcel lockers. My biggest disappointment is how long it takes management to do certain things, and I am not talking about maintenance. Maintenance is always prompt. Now back to management, they send out emails that work will be done on certain days, and then it gets delayed, but many times they fail to notify their residents of the changes. Though it does seem they are trying to get better about it, and I recognize the delays may not always be their fault. In addition, I selected my lease renewal, and almost 2 weeks later, have not received my lease to sign. Have called every 3 days for the past 2 weeks to no avail. All in all, it is a beautiful community, and this management company does seem to have their best interest at heart for making Arrive Eilan the elite community that it is even though they fail at times to meet residents' expectations.
Arrive Eilan is a pristine ...Review From Modern Message|Recommended: YesArrive Eilan is a pristine elegant property. The grounds are well kept and the leasing office staff is exceptional. The maintenance team is highly responsive. I highly recommend making Arrive Eilan your new home.
Tammie was a pleasure to wo...Review From Modern Message|Recommended: YesTammie was a pleasure to work with. She was always available to answer any questions I had. I would however suggest a resident move in packet to help explain all amenities offered.
Customer Service seems non-...Review From Modern Message|Recommended: YesCustomer Service seems non-existent. I have referred two friends who both signed leases and I haven’t gotten a response from Bonnie about if she has my copy of the W-9 in my file. Communication def needs improvement.
Friendly staff at leasing o...Review From Modern Message|Recommended: YesFriendly staff at leasing office, well maintained buildings, resident discount at restaurants is a plus, feels safe when walking around property
Nice, secluded hill country...Review From Modern Message|Recommended: YesNice, secluded hill country area close to shops and restaurants. The buildings have character with the various colors and the style is reminiscent of a European small town.
Building 10 seems to be muc...Review From Modern Message|Recommended: YesBuilding 10 seems to be much more neglected as compared to other buildings.. i.e no furniture in lobby, exterior flowerbeds are barren, etc. Not a fan of additional charges such as water filters and pool views . Also, the parking here is unreliable as garage fills up and then a ton of hotel bar restaurant guests park in outdoor overflow lots.
Overall, great experience. ...Review From Modern Message|Recommended: YesOverall, great experience. Quiet community, great amenities, free covered parking, fun resident events, great restaurants with easy access. There's at least one person in our building that doesn't like cleaning up after their dog IN THE BUILDING, but the rest of the building teams together in such instances.
It was amazing place to vis...Review From Modern Message|Recommended: YesIt was amazing place to visit I would recommend it to everyone I know. Highly recommend the restaurants in the hotel. The people were very nice
Love the atmosphere and apa...Review From Modern Message|Recommended: YesLove the atmosphere and apartment layout. Some remodeling seems a little unnecessary and a waste of money, but overall my husband and I enjoy living here.
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