Ratings & Reviews

Overall Rating

5(364 reviews)99.5% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
Staff

Resident Reviews

Review From Modern Messagesubmitted by Morgan A. - |Recommended: YesOverall the apartments are ... — Overall the apartments are nice. Super beautiful place to live. The only thing I don’t enjoy is that you can hear people walking around who live above you. I suppose that’s just part of apartment living. The amenities are super convenient
response from property -Thank you, Morgan! It's wonderful to see that you are satisfied with the quality and layout of your apartment home thus far. Please do not hesitate to let us know if we may help you feel more at home in our community.
Review From Modern Messagesubmitted by Alejandro C. - |Recommended: YesNo complaints yet. The only... — No complaints yet. The only issue is the steps from the top neighbor but that’s not a big issue. The one thing I didn't like Is that I have the pet grass patch outside my living room window, so there is much movement outside.
response from property -It's great to hear from you, Alejandro! We appreciate your feedback about our community and will be sure to share your suggestions with the rest of the team. If there is anything else we may do for you, please let us know. Thank you!
Review From Modern Messagesubmitted by Jorge L. - |Recommended: YesEverything is good just the... — Everything is good just the apt hallways needs Christmas decorations... there is only decorations on the main plaza. Also sometimes the hallways in the building are really dirty, and the trash valet is the worst thing idea sometimes the whole building smells horrible because there is no ventilation.
response from property -Jorge, we sincerely appreciate your suggestions for improving our community. Please email us at arriveeilan@trinity-pm.com so we may address your concerns with upkeep and our trash valet service. Thank you.
Review From Modern Messagesubmitted by Amber A. - |Recommended: YesMoving in was very easy, ev... — Moving in was very easy, everyone is very friendly, it is nice and quiet. It feels safe to take a walk which is why we chose to live in this apartment
response from property -Hello Amber, it's so nice to hear that your experience with us has been positive. We are excited to know that our efforts are having such a satisfactory impact on you. If we may be of further assistance to you please don't hesitate to let us know.
Review From Modern Messagesubmitted by Mojdeh S. - |Recommended: YesI still have to chase cockr... — I still have to chase cockroaches. I expected a detail pest control would be done before I move in. Also, seems like someone salvaged my refrigerator for parts and didn't order for replacement. Now I have to wait on parts
response from property -Mojdeh, thank you for taking the time to review. We are sorry to learn of your pest and maintenance concerns. When you have a moment, please reach out to us at arriveeilan@trinity-pm.com so we may work toward resolving these matters.
Review From Modern Messagesubmitted by Christen B. - |Recommended: YesBefore moving here, I hated... — Before moving here, I hated staying at home. However, the beautiful walking trails, sense of community, and unique architecture make me want to spend time in this neighborhood. The grounds and buildings are impeccably and consistently maintained. I couldn’t ask for a better place to “shelter in place.”
response from property -Christen, we are overjoyed by your fantastic review! Thank you for sharing how impressed you are with our beautiful and well-maintained community. We hope you have a great day!
Review From Modern Messagesubmitted by Leo S. - |Recommended: YesI like the location and con... — I like the location and convenience of having shopping and dining experiences within walking distance. Unfortunately, the trash chute are always full.
response from property -Hello Leo, we are pleased to hear that you enjoy your home's convenient location. Please know, we aim to provide a clean and well maintained-community, and we are very sorry if there was a lapse in upkeep. Our team has been alerted and will evaluate the situation shortly. Thank you.
Review From Modern Messagesubmitted by Sylvia T. - |Recommended: YesLove the atmosphere, unfort... — Love the atmosphere, unfortunately have a lot of loud neighbors, otherwise love it. Perfect for walking and spending days outdoors. Live having friends over to see fireworks.
response from property -Sylvia, we appreciate your complimentary feedback! We are delighted that you enjoy our welcoming community atmosphere, but we want you to be completely satisfied. Please don't hesitate to contact our office if your issues with noise disturbances persist. Thank you!
Review From Modern Messagesubmitted by Paulina D. - |Recommended: YesExcellent place to live Gr... — Excellent place to live Great customer service Maintenance department is excellent when you make a work order for anything that needs to be fixed
response from property -Paulina, thank you for your outstanding feedback! We are thrilled that you are enjoying our luxury apartments, prompt maintenance, and the service of our attentive team. We appreciate you too!
Review From Modern Messagesubmitted by Joel K. - |Recommended: YesExcellent place to live som... — Excellent place to live some maintenance issues. The parking gate has been open the last three days mitigating security. The garage floor was wet Near door into the bldg looked like a pipe leak but not notification. It really is wonderful and better than most apt complexes.
Review From Modern Messagesubmitted by Sarah G. - |Recommended: YesI just moved in but everyth... — I just moved in but everything has been smooth so far Thank you to Urban and team for all the help. Contactless move in was easy and smooth.
response from property -Sarah, thank you for your review as a new resident in our community. We will let Urban know that you expressed gratitude for his help. Please let us know if there is anything you need as you settle in.
Review From Modern Messagesubmitted by Mario A. - |Recommended: YesTh best apartments in San A... — Th best apartments in San Antonio, friendly people, nice places for take a moment to rest. En verdad se los recomiendo si es un lugar lleno de magia y comodidad en todas las áreas. La gente que trabaja en esta compañía siempre buscan la manera de hacerte sentir parte importante de esta familia llamada ARRIVE EILAN.
Review From Modern Messagesubmitted by Maria G. - |Recommended: YesEverything has been great ... — Everything has been great The customer service is excellent and the quality and safety of the apartments is amazing The services the apartments offer are great and the cleanliness is always good.
response from property -Maria, your glowing review has truly brightened our day. Thank you for letting us know what an excellent job our team is doing in the community. Have a great day!
Review From Modern Messagesubmitted by Anil S. - |Recommended: YesArrive Eilan is a great pla... — Arrive Eilan is a great place to live. The restaurants, amenities and apartment quality all make it stand out above all others in the San Antonio region.
response from property -Anil, thank you for such a great review! Our convenient location, practical amenities, and stylish apartment homes make our community a place that our residents are proud to call home. We are glad you feel that way as well.
Review From Modern Messagesubmitted by Timothy D. - |Recommended: YesAwesome place to live, stat... — Awesome place to live, state of the art amenities and wonderful management staff. Many local places to eat right on the property, not to mention a 5 star hotel.
response from property -We are thrilled to receive your outstanding review, Timothy! Thank you so much for letting us know you are so impressed with our community. Our team appreciates your acknowledgment.

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of Arrive Eilan, its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by Arrive Eilan, its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose